{"id":1592,"date":"2025-10-30T17:59:47","date_gmt":"2025-10-30T17:59:47","guid":{"rendered":"https:\/\/consumidoresdargesul.com.br\/?page_id=1592"},"modified":"2026-03-16T10:54:19","modified_gmt":"2026-03-16T10:54:19","slug":"premio-iasc-2025","status":"publish","type":"page","link":"https:\/\/consumidoresdargesul.com.br\/index.php\/premio-iasc-2025\/","title":{"rendered":"Pr\u00eamio IASC"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1592\" class=\"elementor elementor-1592\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3661659 e-flex e-con-boxed e-con e-parent\" data-id=\"3661659\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6b19348 elementor-widget elementor-widget-heading\" data-id=\"6b19348\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PR\u00caMIO IASC 2025<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5ed2c59 e-flex e-con-boxed e-con e-parent\" data-id=\"5ed2c59\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bb9ad2c e-con-full e-flex e-con e-child\" data-id=\"bb9ad2c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9396373 elementor-widget elementor-widget-image\" data-id=\"9396373\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"388\" src=\"https:\/\/consumidoresdargesul.com.br\/wp-content\/uploads\/2025\/10\/BANNER-IASC.jpg\" class=\"attachment-large size-large wp-image-1603\" alt=\"\" srcset=\"https:\/\/consumidoresdargesul.com.br\/wp-content\/uploads\/2025\/10\/BANNER-IASC.jpg 938w, https:\/\/consumidoresdargesul.com.br\/wp-content\/uploads\/2025\/10\/BANNER-IASC-300x146.jpg 300w, https:\/\/consumidoresdargesul.com.br\/wp-content\/uploads\/2025\/10\/BANNER-IASC-768x373.jpg 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d7ae926 e-con-full e-flex e-con e-child\" data-id=\"d7ae926\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d5c62e6 elementor-widget elementor-widget-text-editor\" data-id=\"d5c62e6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"273\" data-end=\"337\"><strong data-start=\"273\" data-end=\"337\">Avalia\u00e7\u00e3o da Satisfa\u00e7\u00e3o dos Consumidores de Energia El\u00e9trica<\/strong><\/p><p data-start=\"339\" data-end=\"790\">A Ag\u00eancia Nacional de Energia El\u00e9trica (ANEEL) realiza, entre <strong data-start=\"401\" data-end=\"436\">1\u00ba de setembro e 30 de novembro<\/strong>, a <strong data-start=\"440\" data-end=\"492\">Pesquisa de Satisfa\u00e7\u00e3o do Consumidor (IASC 2025)<\/strong>, que mede o n\u00edvel de satisfa\u00e7\u00e3o dos consumidores residenciais com os servi\u00e7os prestados pelas distribuidoras de energia em todo o pa\u00eds.<\/p><p data-start=\"339\" data-end=\"790\"><br data-start=\"628\" data-end=\"631\" \/>A pesquisa \u00e9 aplicada em <strong data-start=\"792\" data-end=\"822\">636 munic\u00edpios brasileiros<\/strong> e busca compreender a percep\u00e7\u00e3o dos consumidores quanto \u00e0 <strong data-start=\"881\" data-end=\"967\">qualidade do atendimento, fornecimento de energia, comunica\u00e7\u00e3o e canais de contato<\/strong>.\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3109ab0 e-con-full e-flex e-con e-child\" data-id=\"3109ab0\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-475a2ff e-con-full e-flex e-con e-child\" data-id=\"475a2ff\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-e7de053 e-con-full e-flex e-con e-child\" data-id=\"e7de053\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-45d1dfc elementor-widget elementor-widget-text-editor\" data-id=\"45d1dfc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Acesse a not\u00edcia no site da ANEEL:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69d0fd9 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"69d0fd9\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.gov.br\/aneel\/pt-br\/assuntos\/noticias\/2025\/pesquisa-vai-apurar-a-satisfacao-dos-consumidores-residenciais-de-energia-eletrica-em-636-municipios\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CLIQUE AQUI<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aab1e90 e-con-full e-flex e-con e-child\" data-id=\"aab1e90\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e0af9e3 elementor-widget elementor-widget-text-editor\" data-id=\"e0af9e3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Reconhecimento IASC 2025 \u2013 CPFL Energia:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-91d7a69 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"91d7a69\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.cpfl.com.br\/reconhecimento-IASC\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">CLIQUE AQUI<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a60d5e2 e-flex e-con-boxed e-con e-parent\" data-id=\"a60d5e2\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3870f6e e-con-full e-flex e-con e-child\" data-id=\"3870f6e\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7b77d7f elementor-widget elementor-widget-text-editor\" data-id=\"7b77d7f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 data-start=\"273\" data-end=\"337\">\ud83d\udd39<strong> O que \u00e9 o IASC?<\/strong><\/h4><p data-start=\"1172\" data-end=\"1522\">O <strong data-start=\"1174\" data-end=\"1225\">\u00cdndice ANEEL de Satisfa\u00e7\u00e3o do Consumidor (IASC)<\/strong> \u00e9 uma das principais refer\u00eancias na avalia\u00e7\u00e3o da qualidade dos servi\u00e7os de energia el\u00e9trica no Brasil.<\/p><p data-start=\"1172\" data-end=\"1522\">Anualmente, a ANEEL realiza entrevistas com consumidores residenciais para medir o n\u00edvel de satisfa\u00e7\u00e3o com suas distribuidoras e identificar boas pr\u00e1ticas no relacionamento com os clientes.<\/p><p data-start=\"1172\" data-end=\"1522\">As distribuidoras que obt\u00eam os melhores resultados s\u00e3o reconhecidas com o <strong data-start=\"1598\" data-end=\"1642\">Pr\u00eamio ANEEL de Satisfa\u00e7\u00e3o do Consumidor<\/strong>, um importante indicador de desempenho e transpar\u00eancia para o setor.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0da2329 e-con-full e-flex e-con e-child\" data-id=\"0da2329\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-800875d elementor-widget elementor-widget-text-editor\" data-id=\"800875d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4 data-start=\"273\" data-end=\"337\">\ud83d\udd39<strong> Reconhecimento da CPFL Energia<\/strong><\/h4><p data-start=\"1172\" data-end=\"1522\">O <strong data-start=\"1761\" data-end=\"1783\">Grupo CPFL Energia<\/strong>, que integra a <strong data-start=\"1799\" data-end=\"1806\">RGE<\/strong>, tem se destacado nacionalmente nas edi\u00e7\u00f5es do IASC pela <strong data-start=\"1864\" data-end=\"1904\">excel\u00eancia no atendimento ao cliente<\/strong>.<\/p><p data-start=\"1172\" data-end=\"1522\">O reconhecimento reflete o compromisso cont\u00ednuo da empresa em investir em <strong data-start=\"1982\" data-end=\"2057\">tecnologia, capacita\u00e7\u00e3o de equipes e melhoria dos canais de atendimento<\/strong>, sempre com foco em proporcionar uma experi\u00eancia \u00e1gil, eficiente e humanizada aos consumidores.<\/p><p data-start=\"2157\" data-end=\"2210\">Entre as a\u00e7\u00f5es que refor\u00e7am esse compromisso est\u00e3o:<\/p><ul data-start=\"2211\" data-end=\"2666\"><li data-start=\"2211\" data-end=\"2327\"><p data-start=\"2213\" data-end=\"2327\"><strong data-start=\"2213\" data-end=\"2260\">Atendimento presencial e digital aprimorado<\/strong>, com amplia\u00e7\u00e3o de canais e humaniza\u00e7\u00e3o no contato com o cliente;<\/p><\/li><li data-start=\"2328\" data-end=\"2488\"><p data-start=\"2330\" data-end=\"2488\"><strong data-start=\"2330\" data-end=\"2370\">Qualidade no fornecimento de energia<\/strong>, resultado de investimentos em manuten\u00e7\u00e3o preventiva, moderniza\u00e7\u00e3o da rede e tecnologias para reduzir interrup\u00e7\u00f5es;<\/p><\/li><li data-start=\"2489\" data-end=\"2573\"><p data-start=\"2491\" data-end=\"2573\"><strong data-start=\"2491\" data-end=\"2524\">Comunica\u00e7\u00e3o clara e acess\u00edvel<\/strong>, com linguagem simples e campanhas educativas;<\/p><\/li><li data-start=\"2574\" data-end=\"2666\"><p data-start=\"2576\" data-end=\"2666\"><strong data-start=\"2576\" data-end=\"2613\">Facilidade de acesso aos servi\u00e7os<\/strong>, por meio do aplicativo, WhatsApp e site responsivo.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7526050 e-flex e-con-boxed e-con e-parent\" data-id=\"7526050\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-05f8829 e-con-full e-flex e-con e-child\" data-id=\"05f8829\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-015084e e-con-full e-flex e-con e-child\" data-id=\"015084e\" data-element_type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>PR\u00caMIO IASC 2025 Avalia\u00e7\u00e3o da Satisfa\u00e7\u00e3o dos Consumidores de Energia El\u00e9trica A Ag\u00eancia Nacional de Energia El\u00e9trica (ANEEL) realiza, entre 1\u00ba de setembro e 30 de novembro, a Pesquisa de Satisfa\u00e7\u00e3o do Consumidor (IASC 2025), que mede o n\u00edvel de satisfa\u00e7\u00e3o dos consumidores residenciais com os servi\u00e7os prestados pelas distribuidoras de energia em todo o [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1592","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/consumidoresdargesul.com.br\/index.php\/wp-json\/wp\/v2\/pages\/1592","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/consumidoresdargesul.com.br\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/consumidoresdargesul.com.br\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/consumidoresdargesul.com.br\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/consumidoresdargesul.com.br\/index.php\/wp-json\/wp\/v2\/comments?post=1592"}],"version-history":[{"count":16,"href":"https:\/\/consumidoresdargesul.com.br\/index.php\/wp-json\/wp\/v2\/pages\/1592\/revisions"}],"predecessor-version":[{"id":2163,"href":"https:\/\/consumidoresdargesul.com.br\/index.php\/wp-json\/wp\/v2\/pages\/1592\/revisions\/2163"}],"wp:attachment":[{"href":"https:\/\/consumidoresdargesul.com.br\/index.php\/wp-json\/wp\/v2\/media?parent=1592"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}